Right of Cancellation
You as a consumer have the right to cancel this contract within fourteen days without specifying reasons for doing so.
The cancellation period is fourteen days from the date on which you or a third party named by you that is not a shipping agent has taken possession of the goods.
To exercise your right to cancellation, you must inform us,
Phone: +43 (0)3332 / 61550
Fax: +43 (0)3332 / 61550-1015
by way of an unambiguous declaration (for example, a letter sent by post, a fax or an e-mail) of your decision to cancel this contract. You may use the enclosed sample cancellation form to do this, but this is not an obligatory requirement.
To preserve the notification period, it is sufficient for you to send the notice of the exercising of the right of cancellation before the expiration of the cancellation period.
If returning products, please use the following address:
Telephone: +43 (0)3332 / 61550
Telefax: +43 (0)3332 / 61550-1015
Please return empty glass bottles to:
Consequences of Cancellation
If you cancel this contract, we must refund to you all the payments that we have received from you, including the delivery costs (with the exception of the additional costs that result from you having selected a different type of delivery from the most economical standard delivery that we offer) immediately and at the latest within fourteen days from the date on which we receive the notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction unless a different arrangement has been expressly agreed with you; under no circumstances shall you be charged any fees on account of this refund.
We may refuse the refund until we have received back the goods or until you have provided proof that you have sent back the goods, whichever occurs first.
You must send the goods back to us or hand the goods over to us immediately and in any event within fourteen days from the date on which you notify us of the cancellation of this contract. The deadline will have been met if you send the goods before the expiration of the period of fourteen days.
You must pay the direct costs of returning the goods.
You must only pay for any possible loss in the value of the goods if this loss in value can be attributed to actions that were not necessary for the purpose of examining the composition, properties and manner of functioning of the goods.
Sample Cancellation Form
(If you want to cancel the contract, then please complete this form and return it to us)
– To (enter name, address, fax, e-mail)
– I/we (*) hereby cancel the contract concluded by me/us regarding the purchase of the following goods (*) / the rendering of the following service (*)
– Ordered on (*) / Received on (*)
– Name of the consumer (s)
– Address of the consumer(s)
– Signature of the consumer(s) (only for notification on paper)
(*) Delete as applicable